FAQ

Early Access Program & Swaggle Influencers

What does it mean to be a Swaggle Influencer?

Simply put, Swaggle Influencers are our first 1,000 customers who are excited to finally use the app. They are also open to share their user experience with our team so we can create an even better version for our upcoming Public Launch. 

I don’t have a referral code but can I still create a user account?

Unfortunately, if you did not previously sign up as a Swaggle Influencer for our exclusive launch program you will be unable (for the time being) to create a user account on the app. In the meantime, we ask you to please remain patient and follow our social media to anticipate the public launch of our app. 

If you want a referral code you will need to sign up to be a Swaggle Influencer. To sign up, go to our website www.goswaggle.com and click where it says "request early access" and enter your email. Then you will be sent an invitation email with a generic referral code. 

 

Account Setup

How do I create an account on the app?

To create a new user account you will first need to launch the Swaggle application on your iPhone. Once the application is launched you will be prompted to enter your unique referral code (sent to you via the invitation email).

What if I don’t create an account and sign in as a guest?

The purpose for allowing people to sign in as a guest, oppose to spending several seconds creating a personal account is to give you the opportunity to explore the app before you use it.  However, a guest account is limited to browsing, in other words-- you can look for items but you can’t buy or sell them without creating your own user account. [email protected]

How do I know whether or not to create an account as a business?

 

Basically, you should only create a business account if you have either partnered with our company or plan to partner with us in the immediate future, otherwise please ignore that option and continue with creating your personal account.

How do I recover or change my password? 

If you cannot remember your password you can tap the link below the login text fields labeled "forgot my password". We will immediately send you an email that will prompt you to change your password. 

Can I edit my profile information and picture?

Yes, you can edit your personal account information by following the steps below: 

1. Go to your profile by tapping the "hamburger" menu  icon located at the top left corner of your screen
2. You should now see your profile in the pop-out menu on the left-half of your screen.  
3. Tap your finger on the profile picture at the top of the menu. 
4. Now you should see all your personal information tied to the account. Change your information by tapping the text fields and typing in the new information. 
5. Edit you profile by selecting the link "Edit Profile Picture" positioned below the profile picture. Upload a new image from your camera roll or snap a new one.
6. Save the changes by tapping the button labeled "done" at the bottom. 

Selling

How do I sell items? 

Go to your profile and select "Sell Item".  

How can I request a new brand when selling? 

We have a rather large selection of accepted brands; however, we realize that we don’t have everything. You can request focus to add a new brand by selecting the link "request a brand" on the item detail screen. Enter the name of the brand and we will review your request ASAP. 

What are the fees for selling on Swaggle?

Swaggle will only charge a standard commission fee of $2.95 for items sold below $20.00. Items sold at or above $20.00 will be charged a commission of 20%. Business users will be charged at a special commission rate per agreement.

Who is responsible for shipping? 

Seller is responsible for the shipping cost. We advise seller to keep in mind of shipping cost when posting an item for sale. Seller will be responsible to deliver the item as agreed with the buyer. Swaggle is not responsible for delivery. You can coordinate with buyer via SwagMail. We recommend that you provide tracking information to the buyer once you have shipped the item.

How do I contact the Buyer?

To contact the buyer:
1. Hover over your profile and a drop down will appear.
2. Click on My Items.
3. Select the item. Click on the Message button.

How can I review my items for sale? 

Go to your profile and select "my items".

How do I make a counter offer? 

Once someone has placed an offer on an item you will receive a notification within your profile. Select the notification and you will be taken to the offer screen where you can make a counter offer. 

Shopping

How do I make an offer? 

To make an offer on an item simply swipe right on the picture or tap the money icon at the bottom of the browsing screen.

How can I see all my offers? 

Go to your profile and tap the menu item labeled "my offers" 

What are the fees for shopping on Swaggle?

Swaggle is completely free for shoppers.

How will I know when someone accepts my offer?

You will receive a notification within your profile that will tell you exactly when someone has accepted your offer or has made a counter offer. 

How many times can I make a counter offer? 

Each party is allowed up to 1 counter offer each before the seller has to decide whether or not to accept of decline the offer.  

Which forms of payment methods does Swaggle accept?

We currently only accept PayPal for the initial launch. We will incorporate credit cards including VISA, MasterCard, American Express, and Discover in the near future.

 

Shipping

How does the shipment process work? 

Seller is responsible for the shipping cost. We advise seller to keep in mind of shipping cost when posting an item to sale. Seller will be responsible to deliver the item as agreed with the buyer. Swaggle is not responsible for delivery. You can coordinate with buyer via SwagMail. We recommend that you provide tracking information to buyer once you have shipped the item.

When will I receive payment? 

We will release payment as soon as we have confirmed that the buyer has received the item and it’s in the exact condition as described in the original offering. For every sale over $20 that is made, you keep 80% of your sale. For any order under $20, there is a flat commission fee of $2.95.

What if the item is damaged before I receive it? 

If the item is not in the exact condition as described in the original offering, you can submit a claim to [email protected] and we will review it within 24 hours. 

Where can we meet to conduct the transaction? 

If you decide to make the transaction in-person, we recommend that you meet at a neutral and public setting. We are partnered with Reddz Trading (in Bethesda and Georgetown) so feel free to use that as a meet up location. 

General 

Is Swaggle available on Google Play?

No, currently, Swaggle is only available on the Apple (iOS) Store. We plan to create an Android version sometime in the near future so please stay tuned. 

How do I contact customer service or tech support?

Please contact our customer service by emailing [email protected]. We will get back to you within 24 hours. 

Can I buy and sell on Swaggle if I am not in the United States?

Swaggle is currently only available in the United States and its territories. We hope to be available to international customers very soon, so please check back!

What is Swaggle’s Return Policy?

All sales are final on Swaggle. This means a buyer cannot return an item they purchased on Swaggle if the item simply does not fit or they no longer want the item - as long as the seller accurately described the item in the listing. However, a buyer may open a case with us if they don't receive their item or the item they receive is not as described within the listing. If the buyer receives an item that is not as described within the listing, is sent the wrong item, or the item is in some other way not as described, the buyer can report their problem to us within 3 days of delivery and send an email to [email protected]. When a case is opened, the buyer is asked to upload photos and offer details of the issue. If the return is verified, we assist the buyer in returning the item to the seller and offer them a full refund.

To avoid a problem with a sale, we advise sellers to be as descriptive and detailed as possible when creating listings. We encourage buyers to review the listing photos, description and item condition, and if you have any questions, please ask the seller for additional details, measurements or photos. 

What is Swaggle's authentication policy?

Swaggle has a ZERO tolerance policy for fake or counterfeit items. If our authenticity team discovers that a seller has a counterfeit item, we will reject and remove the listing without prior notification, terminate the seller's account, and notify legal authorities. Items purchased that are found to be non-authentic are fully refundable after review from a third party authenticator.

Should you have any questions or concerns, please contact us at [email protected]