FAQ

Account Setup

How do I create an account on the app?

To create a new user account you will first need to launch the Swaggle application on your iPhone. Once the application is launched you will be prompted to enter your unique referral code (sent to you via the invitation email).

What if I don’t create an account and sign in as a guest?

The purpose for allowing people to sign in as a guest, oppose to spending several seconds creating a personal account is to give you the opportunity to explore the app before you use it. However, a guest account is limited to selling and buying, in other words-- you can look for items but you can’t buy or sell them without creating your own user account.

How do I know whether or not to create an account as a business?

 

Basically, you should only create a business account if you have either partnered with our company or plan to partner with us in the immediate future, otherwise please ignore that option and continue with creating your personal account.

How do I recover or change my password? 

If you cannot remember your password you can tap the link below the login text fields labeled “forgot my password”. We will immediately send you an email that will prompt you to change your password.

Can I edit my profile information and picture?

Yes, you can edit your personal account information by following the steps below: 

1. Go to your profile by tapping the "hamburger" menu  icon located at the top left corner of your screen
2. You should now see your profile in the pop-out menu on the left-half of your screen.  
3. Tap your finger on the profile picture at the top of the menu. 
4. Now you should see all your personal information tied to the account. Change your information by tapping the text fields and typing in the new information. 
5. Edit you profile by selecting the link "Edit Profile Picture" positioned below the profile picture. Upload a new image from your camera roll or snap a new one.
6. Save the changes by tapping the button labeled "done" at the bottom. 

Selling

How do I sell items? 

Go to your profile and select "Sell Item".  

How can I request a new brand when selling? 

We have a rather large selection of accepted brands; however, we realize that we don’t have everything. You can request focus to add a new brand by selecting the link "request a brand" on the item detail screen. Enter the name of the brand and we will review your request ASAP. 

What are the fees for selling on Swaggle?

Swaggle will only charge a standard commission fee of $2.95 for items sold below $20.00. Items sold at or above $20.00 will be charged a commission of 10% during the initial phase including payment processing fees. Business users will be charged at a special commission rate per agreement.

How do I get paid?

We use PayPal for Marketplaces to process payments, a new and improved payment system which is safer and easier to use. To receive payments you must provide an email that is associated with your PayPal account to your Swaggle account. Your PayPal email should match with the email that you used to register a Swaggle account. Contact [email protected] for questions.

Where do the funds go when I sell an item?

The funds will be put into your PayPal account as soon as a buyer reviews an item. The funds can be withdrawn within 3 days of when the item is confirmed as delivered. Once you have had a few successful deliveries future funds will be available immediately. For more details see https://www.paypal.com/us/webapps/mpp/brc/funds-availability.

Does Swaggle allow replica or fake items?

We have a strict zero tolerance policy for replica and fake items. These pieces will be automatically deleted and any user found selling such pieces will face a temporary account suspension pending further investigation by the Swaggle Protection team.

How do I contact the Buyer?

To contact the buyer:
1. Hover over your profile and a drop down will appear.
2. Click on My Items.
3. Select the item. Click on the Message button.

How can I review my items for sale? 

Go to your profile and select "my items".

How do I make a counter offer? 

Once someone has placed an offer on an item you will receive a notification within your profile. Select the notification and you will be taken to the offer screen where you can make a counter offer. 

When should I ship out a sold item?

Please ship within 48 hours of receiving the shipping label via your email. We will cancel the order if you do not ship the item within 48 hours.

Shopping

How do I make an offer? 

To make an offer on an item simply swipe right on the picture or tap the money icon at the bottom of the browsing screen.

How can I see all my offers? 

Go to your profile and tap the menu item labeled "my offers" 

What are the fees for shopping on Swaggle?

Swaggle is completely free for shoppers.

How will I know when someone accepts my offer?

You will receive a notification within your profile that will tell you exactly when someone has accepted your offer or has made a counter offer. 

This listing looks suspicious, what should I do?

If you have reason to believe that a seller or item is fraudulent please use the red “Report This Item” button on the listing page to report it to our Protection Team.

How many times can I make a counter offer? 

Each party is allowed up to 1 counter offer each before the seller has to decide whether or not to accept of decline the offer.  

Which forms of payment methods does Swaggle accept?

We accept PayPal and credit card payments including VISA, MasterCard, American Express, Discover and Union Pay.

I purchased a fake item, how do I get my money back?

Swaggle has a zero tolerance policy for fake items. Please report it to us immediately. We will then stop releasing the payment to the seller and refund your payment. We will not let you pay for something that is not real on Swaggle.

What if there is an issue with the transaction? (Seller does not ship the item, the item is damaged, etc.)

If the seller does not ship the item within 24 hours of your payment submission, we will cancel the order, give you a full refund and give the seller a warning. We will suspend the seller if the seller repeats such an unprofessional behavior.

Shipping

How does the shipment process work? 

Swaggle offers in-person and shipping as delivery options. For in-person delivery, Swaggle advice the seller and buyer to coordinate via SwagMail and pick a safe location to deliver the merchandise. The seller and buyer will need to review each other during the time of delivery for confirmation so that Swaggle can release the payment to the seller.

For shipping, the buyer is responsible for paying all shipping costs. Swaggle will send an auto-generated shipping label to the seller via email. The seller must ship the item within 48 hours of the email notification. Once the seller ships the item, the seller can provide tracking information to the buyer via SwagMail. The order will be cancelled if the seller does not ship the merchandise within 48 hours.

For items that is $200 or more, we require the buyer to choose confirmation with a signature as the shipping option.

When will I receive payment? 

We give the buyer 48 hours upon delivery to review the item. We will release payment as soon as we have confirmed that the buyer has received the item and it’s in the exact condition as described in the original offering. We will release the payment if we do not hear from the buyer 48 hours post-delivery.

For every sale over $20 that is made, you keep 80% of your sale. For any order under $20, there is a flat commission fee of $2.95.

What if the item is damaged before I receive it? 

If the item is not in the exact condition as described in the original offering, you can submit a claim to [email protected] and we will review it within 24 hours. 

Where can we meet to conduct the transaction? 

If you decide to make the transaction in-person, we recommend that you meet at a neutral and public setting. We are partnered with Reddz Trading (in Bethesda Maryland and Washington DC) and Hello Again (Grand Rapids MI) so feel free to use that as a meet up location.

General 

Is Swaggle available on Google Play?

No, currently, Swaggle is only available on the Apple (iOS) Store. We plan to create an Android version sometime in the near future so please stay tuned. 

How do I contact customer service or tech support?

Please contact our customer service by emailing [email protected]. We will get back to you within 24 hours. 

Can I buy and sell on Swaggle if I am not in the United States?

Swaggle is currently only available in the United States and its territories. We hope to be available to international customers very soon, so please check back!

What is Swaggle’s Return Policy?

All sales are final on Swaggle. This means a buyer cannot return an item they purchased on Swaggle if the item simply does not fit or they no longer want the item - as long as the seller accurately described the item in the listing. However, a buyer may open a case with us if they don't receive their item or the item they receive is not as described within the listing. If the buyer receives an item that is not as described within the listing, is sent the wrong item, or the item is in some other way not as described, the buyer can report their problem to us within 3 days of delivery and send an email to [email protected]. When a case is opened, the buyer is asked to upload photos and offer details of the issue. If the return is verified, we assist the buyer in returning the item to the seller and offer them a full refund.

To avoid a problem with a sale, we advise sellers to be as descriptive and detailed as possible when creating listings. We encourage buyers to review the listing photos, description and item condition, and if you have any questions, please ask the seller for additional details, measurements or photos.

What is Swaggle's authentication policy?

Swaggle has a ZERO tolerance policy for fake or counterfeit items. If our authenticity team discovers that a seller has a counterfeit item, we will reject and remove the listing without prior notification, terminate the seller's account, and notify legal authorities. Items purchased that are found to be non-authentic are fully refundable after review from a third party authenticator.

Should you have any questions or concerns, please contact us at [email protected]

Another user asked if we can conduct a transaction through PayPal gift or invoice, is this safe? Am I allowed to do this?

No, this is not safe. Please report this user to [email protected].